Cancellation Policy

General Principles

All services provided by Isi Morales LTD are scheduled in advance and require dedicated time allocation, ingredient sourcing, and preparation. By confirming a booking, the client agrees to the cancellation terms outlined below.

Private Dining & Event Bookings

Date Reservation

Bookings are confirmed only upon receipt of the required 30% deposit. Dates are secured exclusively for the client and removed from availability.

Client Cancellation

More than 14 days before the event:

• Booking may be cancelled.
• Deposit remains non-refundable.
• No additional charges apply.

7-14 days before the event:

• 50% of total event fee becomes payable.

Less than 7 days before the event:

• 100% of total event fee becomes payable.

This reflects ingredient ordering, blocked calendar time, and lost opportunity.

Rescheduling

Rescheduling requests must be made at least 7 days prior to the event.

• Rescheduling is subject to availability.
• Only one reschedule is permitted.
• Requests made within 7 days may incur a 10% administrative fee.

Weekly Chef & Meal Prep Services

Weekly Cancellation

To cancel a scheduled week of service, notice must be provided at least 96 hours before preparation begins.

• More than 96 hours prior — no service fee charged.
• Less than 96 hours — full weekly service fee applies.

Ingredient costs already incurred are payable.

Ongoing Weekly Agreements

Where a 1-month minimum agreement applies:

• Early termination requires written notice.
• No refunds for partially completed weeks.
• Deposit remains non-refundable.

Membership Cancellation

Members may cancel their membership by providing written notice before the next billing cycle.

• Cancellation applies to future billing periods only.
• No refunds are issued for the current billing period.
• Unused monthly credits expire and are non-transferable.

Company Cancellation

Isi Morales LTD reserves the right to cancel or reschedule services in cases of illness, emergency, force majeure, or unsafe working conditions. In such cases, the Company will offer:

• Rescheduling
• Credit
• Or partial refund at its discretion

Non-Payment

Failure to settle invoices within the agreed timeframe may result in:

• Immediate cancellation of future services
• Suspension of ongoing services
• Application of late payment fees as stated in the service agreement